Operly
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LOSSES AND COSTSMANUAL NETWORK MANAGEMENT

Manual coordination can consume up to 35% of profit.

COMBINED LOSSES~148 000 ₽ / property per year

Scattered work chats, lost photo reports, uncontrolled property access and late handovers can take at least 2 hours a day and create direct costs for the property manager.

The situations and cost estimates below are illustrative examples relevant to Operly; actual losses depend on the property and its processes.

Amounts shown below are illustrative examples in Russian rubles, not estimates for other markets.

Chat chaos

Lost photo reports

Hundreds of unorganized photos fill work chats. A manager spends at least 2 hours a day just scrolling and matching photos to properties.

  • Mixing reports: photos from different apartments end up in one chat
  • Manual search: it is hard to show a guest proof of cleanliness quickly
  • Lost history: photos disappear or are deleted after 30 days
Work chat “Cleaning Center”14:42 • DELAY
“I sent 14 photos. But I forgot to photograph the sign. Which property was it — 42 or 44?”
Lost: from 2 hours per day
Security

Risk of keycode exposure

Dozens of former employees know the permanent keybox codes. Changing passwords manually takes days and is often forgotten.

  • Static passwords: couriers, cleaners and technicians know one code
  • Human factor: It's easy to forget to manually change codes
  • Threat to property: risk of equipment theft and unauthorized overnight stay
Network security auditLEAK
Keybox code 4820 hasn't changed 9 months. Access remains with 12 laid off employees.
Risk of theft and damage: up to RUB 150,000
Guest rating

Missed guest check-in

Late cleaning leaves an apartment unready for check-in. A guest waits at the door, leaves a poor platform review and asks for compensation.

  • Missed check-in time: the guest has arrived, cleaning has not yet started
  • Rating drop: negative reviews can reduce bookings
  • Aggregator fines: compensation and reduced visibility in search results
Example of a possible review★ 3.0
“We arrived at 15:10, but the housekeeper is still cleaning. The bathroom floor is wet and there are no towels.”
Fines and downtime: up to 85,000 ₽ / year